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HPE Pointnext Tech Care Basic Service with Defective Media Retention - extended service agreement - 4 years - on-site
HPE Pointnext Tech Care Basic Service with Defective Media Retention - extended service agreement - 4 years - on-site
- Price:
$2,135.99
- Availability:
- Mfr #: HY5K8E
- UNSPSC #: 81111812
- Item #: 008796177
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Contact Zones Online support at 800.408.9663
Compatibility Information
Designed For | P/N: P38664-B21, P38664-B21#B19, P38664R-B21, P38665-B21, P38665-B21#ABA, P38665-B21#B19, P38665R-B21, P38666-B21, P38666-B21#B19, P39265-291, P39265-B21, P39266-291, P39266-B21, P39267-291, P39267-B21, P43245-B21, P43246-B21, P43247-B21, R8S36A |
Details
Service & Support | Extended service agreement - parts and labor - 4 years - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 4 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 4 years ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - visual remote guidance - 4 years ¦ New releases update - 4 years ¦ Extended service agreement - parts and labor - 4 years - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 4 years ¦ Extended service agreement - parts and labor - 4 years - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Defective media retention - 4 years |
General
Type | Extended service agreement |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 4 years |
Response Time | Next business day |
Service Availability | 9 hours a day / 5 days a week |