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HPE Pointnext Tech Care Essential Service with Defective Media Retention - extended service agreement - 3 years - on-site
HPE Pointnext Tech Care Essential Service with Defective Media Retention - extended service agreement - 3 years - on-site
- Price:
$5,966.99
- Availability:
- Mfr #: HV5W9E
- UNSPSC #: 81111812
- Item #: 008796730
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Contact Zones Online support at 800.408.9663
Compatibility Information
Designed For | P/N: 869845-291, 869845-B21, 869845R-B21, 869847-291, 869847-B21, 869847R-B21, 869849-S01, 869850-S01, 880397-S01, P05671-291, P05671-AA1, P05671-B21, P05671R-B21, P05672-291, P05672-AA1, P05672-B21, P05672R-B21 |
Details
Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years ¦ Defective media retention - 3 years |
General
Type | Extended service agreement |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 3 years |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Covered Configurations | Server with OneView |