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HPE Pointnext Tech Care Basic Service - extended service agreement - 5 years - on-site

HPE Pointnext Tech Care Basic Service - extended service agreement - 5 years - on-site

  • Price: 
    $6,265.99
  • Availability: 
  • Mfr #:  HV5X7E
  • UNSPSC #:  81111812
  • Item #:  008796741
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  • cnet cat code #:  10070101
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Compatibility Information
Designed For P/N: 869845-291, 869845-B21, 869845R-B21, 869847-291, 869847-B21, 869847R-B21, 869849-S01, 869850-S01, 880397-S01, P05671-291, P05671-AA1, P05671-B21, P05671R-B21, P05672-291, P05672-AA1, P05672-B21, P05672R-B21
Details
Service & Support Extended service agreement - parts and labor - 5 years - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - phone consulting - 5 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Product info support - knowledge base access - 5 years Technical support - remote diagnosis - 5 years Technical support - visual remote guidance - 5 years New releases update - 5 years Extended service agreement - parts and labor - 5 years - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Product info support - web support - 5 years Extended service agreement - parts and labor - 5 years - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 5 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Covered Configurations Server with OneView