HPE Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.
Each HPE Proactive Care Service level includes problem prevention and incident management support for hardware and software products. For each HPE Proactive Care Service level, HPE provides all the core problem prevention service features.
- Product Description HPE Proactive Care 24x7 Service with Comprehensive Defective Material Retention - extended service agreement - 3 years - on-site
- Type Extended service agreement
- Service Included Parts and labor
- Location On-site
- Full Contract Period 3 years
- Response Time 4 hours
- Service Availability 24 hours a day / 7 days a week
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