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HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty - extended service agreement - 2 years - on-site

HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty - extended service agreement - 2 years - on-site

  • Price: 
    $7,121.99
  • Availability: 
  • Mfr #:  HV5T6PE
  • UNSPSC #:  81111812
  • Item #:  009199542
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  • cnet cat code #:  10070104
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Compatibility Information
Designed For P/N: 869848-291, 869848-B21, 869848R-B21, 869851-AA1, 869852-AA1, 869853-AA1, 869854-B21, 869854-B21#0D1, 869854-B21#ABA, 869854-B21#ABJ, 869854-B21#B19, 869854-B21#UUF, 869854R-B21, 869854R-B21#B19, 878213-B21, 878213-B21#0D1, 878213-B21#ABA, 880396-AA1, P05673-291, P05673-AA1, P05673-B21, P05673R-B21, P05676-AA1, P21273-291, P21273-AA1, P21273-B21, P21273R-B21, P22709-291, P22709-AA1, P22709-B21, P22709R-B21, P22710-AA1, P40458-B21, P40459-B21
Details
Service & Support Extended service agreement - parts and labor - 2 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 2 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Product info support - knowledge base access - 2 years Technical support - remote diagnosis - 2 years Technical support - visual remote guidance - 2 years New releases update - 2 years Technical support - phone consulting - 2 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 Extended service agreement - parts and labor - 2 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday Product info support - web support - 2 years Defective media retention - 2 years
General
Service Included Parts and labor
Location On-site
Full Contract Period 2 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week