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HPE Pointnext Tech Care Critical Service with Defective Media Retention - extended service agreement - 5 years - on-site
HPE Pointnext Tech Care Critical Service with Defective Media Retention - extended service agreement - 5 years - on-site
- Price:
$7,809.99
- Availability:
- Mfr #: HY5H1E
- UNSPSC #: 81111812
- Item #: 009201135
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: P38471-B21, P38471-B21#ABA, P38471R-B21, P38474-B21, P38477-291, P38477-B21, P38480-291, P38480-B21, P43248-B21, P43249-B21, P55250-B21, P55282-421, P55283-421 |
Details
| Service & Support | Extended service agreement - parts and labor - 5 years - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labor - 5 years - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - remote diagnosis - 5 years ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Technical support - remote monitoring - 5 years ¦ Defective media retention - 5 years |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 5 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |