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HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention - extended service agreement - 3 years - on-site
HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention - extended service agreement - 3 years - on-site
- Price:
$7,596.99
- Availability:
- Mfr #: HV6C1E
- UNSPSC #: 81111812
- Item #: 009202962
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: 878612-B21, 878612-B21#0D1, 878612-B21#ABA, 878612-B21#ABJ, 878612-B21#B19, 878612-B21#UUF, 878612R-B21, 878613-B21, 878613-B21#0D1, 878613-B21#ABJ, 878613-B21#B19, 878613-B21#UUF, 878613R-B21, 878614-B21, 878614-B21#0D1, 878614-B21#ABA, 878614-B21#ABJ, 878614-B21#B19, 878614-B21#UUF, 878614R-B21, 878614R-B21#B19, 878615-B21, 878615-B21#0D1, 878615-B21#ABA, 878615-B21#ABJ, 878615-B21#B19, 878615-B21#UUF, 878615R-B21, 878615R-B21#B19, 878616-B21, 878616-B21#0D1, 878616-B21#ABA, 878616-B21#ABJ, 878616-B21#B19, 878616-B21#UUF, 878617-B21, 878617-B21#0D1, 878617-B21#ABA, 878617-B21#ABJ, 878617-B21#B19, 878617-B21#UUF, 878618-B21, 878618-B21#0D1, 878618-B21#ABA, 878618-B21#ABJ, 878618-B21#B19, 878618-B21#UUF, 878619-B21, 878619-B21#0D1, 878619-B21#ABA, 878619-B21#ABJ, 878619-B21#B19, 878619-B21#UUF, 878712-291, 878712-AA1, 878712-B21, 878712R-B21, 878714-291, 878714-AA1, 878714-B21, 878714R-B21, 878716-291, 878716-B21, 878716R-B21, 878718-291, 878718-B21, 878718R-B21, 878720-291, 878720-B21, 878720R-B21, 878722-291, 878722-B21, 878722R-B21, 878724-291, 878724-B21, 878724R-B21, P00206-425, P00207-425, P00208-425, P00323-S01, P00324-S01, P00325-S01, P00326-S01, P00327-295, P00328-375, P05887-291, P05887-B21, P05887R-B21, P09707-291, P09707-AA1, P09707-B21, P09708-291, P09708-AA1, P09708-B21, P09708R-B21, P11747-291, P11747-B21, P11747R-B21, P11809-291, P11809-B21, P11809R-B21, P16690-291, P16690-B21, P16690R-B21, P16692-291, P16692-B21, P16692R-B21, P16693-291, P16693-B21, P16693R-B21, P16694-291, P16694-B21, P16694R-B21, P16710R-B21, P26897-291, P26897-B21, P26897R-B21, P26898-291, P26898-B21, P26898R-B21, R1Q16A, R1Q17A, R1Q17B, R3J34A, R3J34AR, R6M68A, R6M69A |
Details
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 3 years - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 3 years ¦ Technical support - outage management - 3 years ¦ Comprehensive defective material retention - 3 years |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |