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HPE 5Y TC CRIT SY480 GEN10 SVC
HPE 5Y TC CRIT SY480 GEN10 SVC
- Price:
$9,200.99
- Availability:
- Mfr #: H36G6E
- UNSPSC #: 81111811
- Item #: 009178703
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Compatibility Information
| Designed For | P/N: 871599-B21, 871599R-B21, 871940-B21, 871940-B22, 871940R-B21, 871941-B21, 871941-B22, 871941R-B21, 871942-B21, 871942-B22, 871942R-B21, 871943-B21, 871943R-B21, 871945-B21, 871945R-B21, 871946-B21, 871946R-B21, P00496-B21, P00496R-B21, Q8T40A |
Details
| Service & Support | Extended service agreement - parts and labor - 5 years - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 5 years - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 5 years ¦ Technical support - outage management - 5 years |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 5 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |