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HPE Pointnext Tech Care Essential Service - extended service agreement - 5 years - on-site
HPE Pointnext Tech Care Essential Service - extended service agreement - 5 years - on-site
- Price:
$299.99
- Availability:
- Mfr #: H40H6E
- UNSPSC #: 81111812
- Item #: 009210253
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Compatibility Information
Designed For | P/N: P16005-001, P16005-291, P16005-371, P16005-421, P16005-AA1, P16005R-371, P16006-001, P16006-291, P16006-371, P16006-421, P16006R-291, P16006R-421, P18584-001, P18584-421, P19752-371 |
Details
Service & Support | Extended service agreement - parts and labor - 5 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 5 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 5 years |
General
Service Included | Parts and labor |
Type | Extended service agreement |
Location | On-site |
Full Contract Period | 5 years |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |