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HPE Pointnext Tech Care Critical Service - extended service agreement - 4 years - on-site
HPE Pointnext Tech Care Critical Service - extended service agreement - 4 years - on-site
- Price:
$6,919.99
- Availability:
- Mfr #: HY3K9E
- UNSPSC #: 81111811
- Item #: 009245236
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: C8R08A, C8R08A#ABA, C8R08A#ABB, C8R08A#ACE, C8R08AR |
Details
| Service & Support | Extended service agreement - parts and labor - 4 years - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 4 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 4 years ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - visual remote guidance - 4 years ¦ New releases update - 4 years ¦ Technical support - phone consulting - 4 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 4 years - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 4 years ¦ Technical support - outage management - 4 years |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 4 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |