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HPE Pointnext Tech Care Essential Service - extended service agreement - 4 years - on-site
HPE Pointnext Tech Care Essential Service - extended service agreement - 4 years - on-site
- Price:
$6,004.99
- Availability:
- Mfr #: H28P1E
- UNSPSC #: 81111811
- Item #: 009246158
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Compatibility Information
Designed For | P/N: R0Q79A, R0Q79AR, R0Q80A, R0Q80AR, R0Q81A, R0Q81AR, R0Q82A, R0Q82AR, R0Q83A, R0Q83AR, R0Q84A, R0Q84AR, R7J70A, R7J70AR, R7J71A, R7J71AR |
Details
Service & Support | Extended service agreement - parts and labor - 4 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 4 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 4 years ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - visual remote guidance - 4 years ¦ New releases update - 4 years ¦ Technical support - phone consulting - 4 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 4 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 4 years |
General
Service Included | Parts and labor |
Type | Extended service agreement |
Location | On-site |
Full Contract Period | 4 years |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |