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HPE Pointnext Tech Care Critical Service Post Warranty - extended service agreement - 1 year - on-site
HPE Pointnext Tech Care Critical Service Post Warranty - extended service agreement - 1 year - on-site
- Price:
$912.99
- Availability:
- Mfr #: HV9A0PE
- UNSPSC #: 81111811
- Item #: 009247058
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: 767062-B21, 767062-B21#0D1, 767062-B21#ABA, 767062-B21#ABZ, 767062-B21#AC4, 767062-B21#ACC, 767062-B21#ACE, 767062-B21#ACQ, 767062-B21#AKJ, 767062-B21#AR8, 767063-B21, 767063-B21#0D1, 767063-B21#ABA, 767063-B21#ABZ, 767063-B21#AC4, 767063-B21#ACC, 767063-B21#ACE, 767063-B21#ACQ, 767063-B21#AKJ, 767063-B21#AR8, 767063-B21#B19, 767063R-B21, 767063R-B21#B19, 767064-B21, 767064-B21#0D1, 767064-B21#ABA, 767064-B21#ABZ, 767064-B21#AC4, 767064-B21#ACC, 767064-B21#ACE, 767064-B21#ACQ, 767064-B21#AKJ, 767064-B21#AR8, 767064R-B21, 767064R-B21#B19, 776274-001, 776274-031, 776274-291, 776274-371, 776274-421, 776274-AA1, 776274R-001, 776274R-421, 776274R-AA1, 776275-001, 776275-031, 776275-291, 776275-371, 776275-421, 776275-AA1, 776275R-291, 776275R-421, 776275R-AA1, 776276-001, 776276-031, 776276-371, 776276-421, 776276R-421, 780848-035, 780848-425, 780849-035, 780849-425, 780850-035, 780850-425, 780851-425, 780852-425, 780853-S01, 793008-S01, 793010-S05, 834606-001, 834606-031, 834606-371, 834606-421, 834606R-001, 834606R-421, 834607-001, 834607-031, 834607-371, 834607-421, 834607R-001, 834607R-421, 834608-001, 834608-031, 834608-371, 834608-421, 834608R-421, 834611-035, 834611-425, 834612-425, 834613-035, 834613-425, 834614-425, 834615-425, 834616-S01, 834617-S05, 834619-S01, 834620-S01, 844934-S01, 860119-S01, 860120-S01, L9N13A, M0M28A, P9H96A, Q0D77A, Q0U80A#ABZ |
Details
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 1 year - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 1 year ¦ Technical support - outage management - 1 year |
General
| Service Included | Parts and labor |
| Type | Extended service agreement |
| Location | On-site |
| Full Contract Period | 1 year |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |