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HPE Pointnext Tech Care Basic Service - extended service agreement - 3 years - on-site
HPE Pointnext Tech Care Basic Service - extended service agreement - 3 years - on-site
- Price:
$449.99
- Availability:
- Mfr #: H02G4E
- UNSPSC #: 81111811
- Item #: 009246442
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: Q2R96B, Q2R97B, Q2R97BR |
Details
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 3 years ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |