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HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - extended service agreement - 3 years - on-site
HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - extended service agreement - 3 years - on-site
- Price:
$2,498.99
- Availability:
- Mfr #: H25U9E
- UNSPSC #: 81111811
- Item #: 009247230
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Contact Zones Online support at 800.408.9663
Compatibility Information
Designed For | P/N: Q2R18A, Q2R18AR, Q2R18B, Q2R18BR, Q2R19A, Q2R19AR, Q2R19B, Q2R19BR, Q2R20A, Q2R20AR, Q2R20B, Q2R20BR, Q2R21A, Q2R21AR, Q2R21B, Q2R21BR, Q2R22A, Q2R22AR, Q2R22B, Q2R22BR |
Details
Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 3 years ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Comprehensive defective material retention - 3 years |
General
Service Included | Parts and labor |
Type | Extended service agreement |
Location | On-site |
Full Contract Period | 3 years |
Response Time | Next business day |
Service Availability | 9 hours a day / 5 days a week |