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HPE 1Y PW TC CRIT WCDMR ML10 GEN9 SVC
HPE 1Y PW TC CRIT WCDMR ML10 GEN9 SVC
- Price:
$305.99
- Availability:
- Mfr #: H39K5PE
- UNSPSC #: 81111811
- Item #: 009247806
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Compatibility Information
| Designed For | P/N: 837826-001, 837826-291, 837826-371, 837826-421, 837826-AA1, 837826R-001, 837826R-291, 837826R-371, 837826R-421, 837829-291, 837829-421, 837829-AA1, 837829R-291, 837829R-421, 838122-S01, 838123-425, 838124-425, 838124-425#0D1, 838125-425, 845678-375, 866231-425, 866965-S01 |
Details
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 1 year - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 1 year ¦ Technical support - outage management - 1 year ¦ Comprehensive defective material retention - 1 year |
General
| Service Included | Parts and labor |
| Type | Extended service agreement |
| Location | On-site |
| Full Contract Period | 1 year |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |