HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.
HPE Defective Media Retention (DMR) lets you keep - and control - your disk and your data. The process closely resembles what happens in a standard service call. If a disk covered by the retention option malfunctions, you call Hewlett Packard Enterprise for support. An HPE support agent will diagnose your system problem, dispatch personnel (if needed) and provide a replacement disk/part.