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HPE Pointnext Tech Care Basic Service with Defective Media Retention - extended service agreement - 4 years - on-site
HPE Pointnext Tech Care Basic Service with Defective Media Retention - extended service agreement - 4 years - on-site
- Price:
$2,080.99
- Availability:
- Mfr #: H25P6E
- UNSPSC #: 81111811
- Item #: 009247609
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Need Help?
Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: Q1J09A, Q1J09AR, Q1J10A, Q1J10AR, Q1J11A, Q1J11AR, Q1J12A, Q1J12AR, Q1J13A, Q1J13AR, Q1J14A, Q1J14AR, Q1J15A, Q1J15AR, Q1J17A, Q1J17AR, Q1J18A, Q1J18AR, Q1J19A, Q1J19AR |
Details
| Service & Support | Extended service agreement - parts and labor - 4 years - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 4 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 4 years ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - visual remote guidance - 4 years ¦ New releases update - 4 years ¦ Extended service agreement - parts and labor - 4 years - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 4 years ¦ Extended service agreement - parts and labor - 4 years - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Defective media retention - 4 years |
General
| Service Included | Parts and labor |
| Type | Extended service agreement |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |