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HPE Tech Care Critical Service with Comprehensive Defective Material Retention - extended service agreement - 5 years - on-site
HPE Tech Care Critical Service with Comprehensive Defective Material Retention - extended service agreement - 5 years - on-site
- Price:
$9,519.99
- Availability:
- Mfr #: H07P2E
- UNSPSC #: 81111812
- Item #: 009271299
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Compatibility Information
| Designed For | P/N: AK379A, AK379AR, AK379SB, E7W43A, E7W44A, M9A07A, M9A08A, P9G69A, P9G70A, Q0L07SB, Q0L08SB |
Details
| Service & Support | Extended service agreement - parts and labor - 5 years - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 5 years - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 5 years ¦ Technical support - outage management - 5 years ¦ Comprehensive defective material retention - 5 years |
General
| Service Included | Parts and labor |
| Type | Extended service agreement |
| Location | On-site |
| Full Contract Period | 5 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |