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HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site
HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site
- Price:
$2,868.99
- Availability:
- Mfr #: H29L9PE
- UNSPSC #: 81111811
- Item #: 009247869
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Contact Zones Online support at 800.408.9663
Compatibility Information
Designed For | P/N: Q0F05A, Q0F05AR, Q0F06A, Q0F06AR, Q0F07A, Q0F07AR, Q0F08A, Q0F08AR, Q0F72A, Q0F72AR, Q0F73A, Q0F73AR, Q0F74A, Q0F74AR, Q0F75A, Q0F75AR, Q5U47A, Q5U48A |
Details
Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 1 year ¦ Defective media retention - 1 year |
General
Service Included | Parts and labor |
Type | Extended service agreement |
Location | On-site |
Full Contract Period | 1 year |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |