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HPE 3Y TC BAS EXTERNAL RDX SVC
HPE 3Y TC BAS EXTERNAL RDX SVC
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Compatibility Information
| Designed For | P/N: C8S07A, C8S07A#A2S, C8S07A#AB2, C8S07A#ABA, C8S07A#ABB, C8S07A#ABG, C8S07A#ABH, C8S07A#ABJ, C8S07A#ABU, C8S07A#AC3, C8S07A#ACD, C8S07A#ACE, C8S07A#ACJ, C8S07A#AKY, C8S07A#ARS, C8S07B |
Details
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 3 years ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday |
General
| Service Included | Parts and labor |
| Type | Extended service agreement |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |