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HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site
HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site
- Price:
$2,371.99
- Availability:
- Mfr #: H11U5PE
- UNSPSC #: 81111811
- Item #: 009247721
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Contact Zones Online support at 800.408.9663
Compatibility Information
Designed For | P/N: K2R15A, K2R15AR, K2R16A, K2R16AR, K2R16SB, K2R17A, K2R17AR, K2R17SB, K2R18A, K2R18AR, K2R18SB, K2R19A, K2R19AR, K2R20A, K2R20AR, K2R21A, K2R21AR, N9Y62A, Q0F49A, Q0F49AR |
Details
Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 1 year ¦ Defective media retention - 1 year |
General
Service Included | Parts and labor |
Type | Extended service agreement |
Location | On-site |
Full Contract Period | 1 year |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |