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Extreme Networks ExtremeWorks Premier - extended service agreement - 1 year - shipment

Extreme Networks ExtremeWorks Premier - extended service agreement - 1 year - shipment

  • Price: 
    $8,773.99
  • Availability: 
  • Mfr #:  98007-48051
  • UNSPSC #:  81111811
  • Item #:  009255819
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  • cnet cat code #:  10070104
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Compatibility Information
Designed For P/N: 48051
Details
Service & Support Extended service agreement - advance parts replacement - 1 year - shipment - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - priority 1 Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - priority 2 Technical support - phone consulting - 1 year - response time: 8 h - availability: 24 hours a day / Monday-Sunday - priority 3 Technical support - phone consulting - 1 year - response time: immediate acknowledgment - availability: 24 hours a day / Monday-Sunday - priority 4 Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday Training - 1 year - 4 incidents per year New releases update - 1 year
General
Service Included Advance hardware replacement
Location Shipment
Full Contract Period 1 year
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week