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HPE 1Y PW TC CRIT MSA 2040 SVC
HPE 1Y PW TC CRIT MSA 2040 SVC
- Price:
$3,232.99
- Availability:
- Mfr #: H31DGPE
- UNSPSC #: 81111811
- Item #: 009489604
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Compatibility Information
| Designed For | P/N: C8R10A, C8R10AR, C8R11A, C8R11AR, C8R12A, C8R12AR, C8R13A, C8R13AR, C8R14A, C8R14AR, C8R15A, C8R15AR, C8R15AR#ABH, C8R15SB, C8R16A, C8R16AR, C8R17A, C8R17AR, C8S54A, C8S54AR, C8S55A, C8S55AR, C8S55AR#ABH |
Details
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 1 year - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 1 year ¦ Technical support - outage management - 1 year |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |