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HPE 4Y TC Ess MSA 2060 Storage SVC
- Mfr # H27Y1E
- UNSPSC # 81111811
- Item # 110209565
Compatibility Information
- Designed For - P/N: R0Q73A, R0Q73AR, R0Q74A, R0Q74AR, R0Q75A, R0Q75AR, R0Q76A, R0Q76AR, R0Q77A, R0Q77AR, R0Q78A, R0Q78AR, R7J72A, R7J72AR, R7J73A, R7J73AR
Details
- Service & Support - Extended service agreement - parts and labor - 4 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 4 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 4 years ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - visual remote guidance - 4 years ¦ New releases update - 4 years ¦ Technical support - phone consulting - 4 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 4 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 4 years
General
- Service Included - Parts and labor
- Location - On-site
- Full Contract Period - 4 years
- Response Time - 4 hours
- Service Availability - 24 hours a day / 7 days a week