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Cisco Partner Support Service extended service agreement - 1 year - sh
Cisco Partner Support Service extended service agreement - 1 year - sh
- Price:
$38.99
- Availability:
- Mfr #: CON-PSUT-CP7965
- UNSPSC #: 81111811
- Item #: 004504284
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Need Help?
Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: CP-7965G++=, CP-7965G-CH1-RF, CP-7965G-CH1-WS, CP-7965G-WS |
Details
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 72 hours - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 96 hours - availability: business hours / Monday-Friday - severity level 4 ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Intrusion definitions update - 1 year ¦ Technical support - remote diagnosis - 1 year |
General
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Localization | United States, Canada |