HPE Partner Branded Support provides authorized HPE Partner Ready channel partners with Hewlett-Packard Enterprise hardware and software services. The service enables partners to support end-user customers who have purchased the partners' own branded support services.
HPE technical resources work remotely with your service resources to help resolve hardware and software problems with HPE products that you could not resolve after following standard HPE diagnostic and troubleshooting procedures.
The service also provides the HPE partner with software updates for selected HPE-supported software products for each system, processor, processor core, or end-user software license, as allowed by HPE or the original manufacturer software license. In addition, the service provides you with electronic access to related product and support information, enabling you to locate this commercially available essential information.