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HPE 5Y TC ESS DL20 GEN10-PLUS HW SVC
HPE 5Y TC ESS DL20 GEN10-PLUS HW SVC
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Compatibility Information
| Designed For | P/N: DD-P44115-B21, P44109-B21, P44109-B21#B19, P44109-B21#GTA, P44110-B21, P44110-B21#ABA, P44110-B21#B19, P44110-B21#GTA, P44111-B21, P44111-B21#ABA, P44111-B21#B19, P44111-B21#GTA, P44111-B21-PAPINC, P44112-291, P44112-421, P44112-AA1, P44112-B21, P44112R-B21, P44113-291, P44113-421, P44113-AA1, P44113-B21, P44113-B21-PSS, P44113R-B21, P44114-291, P44114-421, P44114-B21, P44114R-B21, P44115-291, P44115-421, P44115-B21, P44115-B21-BUNA, P44115R-B21, P63678-B21, P66394-421, P66395-421 |
Details
| Service & Support | Extended service agreement - parts and labor - 5 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 5 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 5 years |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |