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HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - extended service agreement - 5 years - on-site

HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - extended service agreement - 5 years - on-site

  • Price: 
    $1,987.99
  • Availability: 
  • Mfr #:  H12P6E
  • UNSPSC #:  81111811
  • Item #:  009842967
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  • cnet cat code #:  10070105
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Compatibility Information
Designed For P/N: BC042A
Details
Service & Support Extended service agreement - parts and labor - 5 years - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - phone consulting - 5 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Product info support - knowledge base access - 5 years Technical support - remote diagnosis - 5 years Technical support - visual remote guidance - 5 years New releases update - 5 years Extended service agreement - parts and labor - 5 years - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Product info support - web support - 5 years Extended service agreement - parts and labor - 5 years - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Comprehensive defective material retention - 5 years
General
Service Included Parts and labor
Location On-site
Full Contract Period 5 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week