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Palo Alto Networks Premium Support - extended service agreement - 5 years - shipment
Palo Alto Networks Premium Support - extended service agreement - 5 years - shipment
- Price:
$27,588.99
- Availability:
- Mfr #: PAN-SVC-PREMUSG-1420-5YR
- UNSPSC #: 81111811
- Item #: 011123852
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Compatibility Information
| Designed For | Palo Alto Networks PA-1420 |
Details
| Service & Support | Extended service agreement - advance parts replacement - 5 years - shipment - response time: NBD ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 5 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 5 years - response time: 8 business hours - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday - severity low ¦ Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 5 years ¦ New releases update - 5 years |
General
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Pricing Type | US government |