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HPE MSL2024 LIBRARY SUPPORT

HPE MSL2024 LIBRARY SUPPORT

  • Price: 
    $2,967.99
  • Availability: 
  • Mfr #:  HU4A6A3#80N
  • UNSPSC #:  81111811
  • Item #:  011333687
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  • cnet cat code #:  10070105
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Compatibility Information
Designed For P/N: AG115AR, AG116AR, AG326BR, AH169A, AH169AR, AH170AR, AH559A, AH559AR, AJ033A, AJ033AR, AJ034A, AJ034AR, AJ034B, AJ034BR, AJ817A, AJ817AR, AJ817B, AJ817BR, AK378A, AK378AR, AK378B, AK378BR, AK379A, AK379AR, BL531A, BL531AR, BL531B, BL531BR, BL537A, BL537AR, BL537B, BL537BR, BL542A, BL542AR, BL542B, BL542BR, C0H20A, C0H20AR, C0H21A, C0H21AR, C0H22A, C0H22AR, E7W43A, P9G69A
Details
Service & Support Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years
General
Service Included Parts and labor
Location On-site
Full Contract Period 3 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week