With FortiCare Services, you can rest assured, that your Fortinet security infrastructure is performing at its absolute best and protecting your critical assets and data. FortiCare Support Services give you global support on a per-product basis. By subscribing to these services, you'll receive a timely response to any technical issue as well as complete visibility on ticket resolution progress. If you need 'round-the-clock' access to mission-critical support services, the 24x7 Service will meet your requirements. You'll get access to technical support 365x24x7 as well as advanced replacement service for hardware failures.