Access to the CX Cloud, a centralized, web-based portal, is included with a Product purchase. CX Cloud is a personalized connection to Cisco for accessing support, knowledge, insights, and recommendations from Cisco experts to maximize the value of Cisco assets. CX Cloud connects You with Cisco's global user base to share Your expertise, exchange ideas, and discuss best practices.
Cisco providesresources that support running and maintaining Products. You will have access to "Ask the Experts" knowledge sessions. These sessions are led by solution specialists who teach best practices for operating Products. Access to CX Centers will be available 24x7 to help resolve Product issues with Solution Support; this access streamlines case management for solutions comprised of Cisco and Solution Support Alliance Partner products. In addition, You will have access to case information, up-to-date install base views, and e-learning courses.
- Product Description Cisco CX Success Tracks Level 1 - extended service agreement - on-site
- Type Extended service agreement
- Service Included Advance hardware replacement
- Location On-site
- Response Time 4 hours
- Service Availability 24 hours a day / 7 days a week
- Designed For P/N: UCSX-FI-6536-D-U
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