As networks evolve and critical business processes, systems, and services are added, the consequences of downtime increase dramatically. When a problem occurs that can disrupt service delivery or business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible or correct it before it can affect the business. Cisco SP Base supports rapid problem resolution and improved operational efficiency through a combination of expert troubleshooting assistance, online tools, and flexible device coverage options, providing you with greater network availability while reducing operating costs.
Cisco provides Return-to-Factory (RTF) service when the customer returns failed hardware to Cisco for replacement. Cisco then ships the replacement hardware to the customer within a specified timeframe.