With JTAC support, partner will have unlimited access to JTAC engineers by phone and online 24/7/365. As a single point of contact for all support needs, JTAC engineers have extensive experience in supporting large-scale networks and will help diagnose system problems, configure, troubleshoot and, provide work-around solutions where necessary. To ensure that JTAC responds as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
The Next-Day option means that Juniper Networks deliver advance replacements for defective hardware on the next business day for replacement requests placed by 3 p.m. local JTAC time, Monday through Friday, except Juniper Networks? regional holidays.