Our use of cookies at Zones
At Zones, we use cookies to provide you with a better browsing experience. By continuing to use our site, you consent to our use of cookies. Please click "Accept" to give us your consent to load all website cookies. Thank you for visiting Zones!
-
-
-
Ecommerce Integration
-
API-Based Integrations
Real-time, direct system-to-system automation.
-
EDI Integrations
Batch-based exchange for legacy EDI ecosystems.
-
Punchout / cXML
Guided buying within your procurement platform.
-
ServiceNow Integration
Procurement and IT operations unified in ServiceNow.
ZonesConnect
Hosted portal with contracted pricing — no integration needed.
-
5
Integration Models
99.9
Uptime SLA
24/7
Support
IT Lifecycle Services
Integration Options for Full
Lifecycle Management
Seamlessly integrate with your existing enterprise systems, processes,
and security controls
Procurement & Financial Systems Integration
Align technology purchasing with financial controls, contracts, and budgeting.
IT Service Management (ITSM) Integration
Ensure devices are fully governed from deployment to retirement within IT operations.
Asset Management & Reporting Integration – ITAD
Provide real-time visibility into assets, usage, costs, and lifecycle status.
Logistics & Global Fulfillment Integration (nterprise)
Support scalable, repeatable, and compliant technology deployment worldwide.
Field Services
On-Site Support &
Deployment
Professional field services to keep your technology operational and
your teams productive
Deployment
Our field deployment services ensure your technology is installed, configured, and operational quickly—whether you're upgrading a single site or rolling out a nationwide refresh. Customers benefit from consistent execution, minimized downtime, and a seamless user experience.
Break/Fix
When issues arise, our break/fix services deliver rapid onsite repair to keep your teams productive. With skilled technicians and a reliable service network, we minimize downtime and extend the life of your IT investments.
ADX (Advanced Exchange)
Our ADX service ships replacement devices immediately, keeping your users productive with minimal disruption. This fast, hassle-free alternative to traditional repair ensures business continuity and a superior end-user experience.
Site Survey
Our site surveys provide a detailed assessment of your physical environment to ensure smooth, accurate, and cost-effective deployments. By eliminating surprises upfront, we help you avoid delays and maximize project success.
Remote Managed Services
24/7 Monitoring & Support
Proactive management and support to keep your IT environment
secure and efficient
NOC/SOC
Our 24/7 NOC/SOC services protect your business with real-time monitoring, proactive threat detection, and rapid incident response. Customers gain peace of mind knowing their IT environment is continuously safeguarded by dedicated experts.
ITAM/ITSM
We combine IT asset management and service management into a single, streamlined solution that simplifies operations and improves service quality. With centralized oversight and automated workflows, you get faster resolution times and a more efficient IT operation.
Service Desk
Our service desk provides responsive, professional support to resolve end-user issues quickly and effectively. With knowledgeable technicians and multi-tiered escalation, we enhance employee satisfaction while reducing strain on your internal IT team.
Staffing Services
Expert IT Talent & Consulting
Connect with skilled professionals to scale your team and drive
strategic initiatives
IT Staffing
We connect you with highly skilled IT professionals who fit both your technical needs and organizational culture. Whether you need short-term support or long-term expertise, our staffing solutions help you scale with confidence.
Professional Services
Our professional services team delivers specialized consulting and engineering expertise to help plan, modernize, and optimize your IT environment. From strategic initiatives to complex implementations, we drive measurable business outcomes.
Ecommerce Integration Options
Zones Ecommerce Integration Options
Zones offers flexible procurement integration options designed to meet customers where they are—whether that's deep system-to-system automation, guided purchasing through punchout, or a ZonesConnect ordering experience with minimal IT effort.
API-Based Integrations (Direct System-to-System)
Best for customers seeking maximum automation, control, and scalability.
Supported APIs
Key Characteristics
Typical Use Cases
Supported APIs
- Create Order API – Submit purchase orders directly from your procurement or ERP system
- Get Order Details API – Retrieve real-time order acknowledgements, shipment updates, and invoice-ready status
- Product Catalog API – Access your IT Standard product catalog data
- ASN (Advance Ship Notice) API – Receive shipment and tracking details along with Asset information
Key Characteristics
- Real-time, synchronous integrations
- Supports high transaction volumes
- Ideal for global or complex procurement environments
- Enables custom workflows and approvals within your systems
Typical Use Cases
- ERP or custom procurement platforms
- Global enterprises with centralized purchasing
- Customers replacing or modernizing legacy EDI integrations
EDI Integrations
Best for customers with existing EDI infrastructure or compliance requirements.
Common EDI Transactions
Key Characteristics
Typical Use Cases
Common EDI Transactions
- 850 – Purchase Order
- 855 – Purchase Order Acknowledgement
- 856 – Advance Ship Notice (ASN)
- 810 – Invoice
Key Characteristics
- Batch-based processing
- Proven and widely adopted standard
- Often managed through VANs or EDI service providers (GHX)
Typical Use Cases
- Enterprises with established EDI ecosystems
- Retail, manufacturing, or regulated industries
- Customers standardizing suppliers on EDI
Punchout / cXML Integrations
Best for customers who want guided buying within their procurement system.
How It Works
Key Characteristics
Typical Use Cases
How It Works
- Users start in their procurement tool (e.g., Coupa, Ariba)
- They "punch out" to Zones' hosted catalog
- Items are selected and returned to the procurement system as a requisition
- Approval and PO submission occur in the customer's system
Key Characteristics
- Familiar shopping experience for end users
- Enforces contracts, pricing, and product compliance
- Minimal custom development
Typical Use Cases
- Mid-to-large enterprises
- Customers prioritizing user experience and compliance
- Procurement platforms that natively support cXML/OCI
ServiceNow Direct Integration (Procurement & IT Workflows)
Best for customers aligning IT service management and procurement.
Integration Capabilities
Key Characteristics
Typical Use Cases
Integration Capabilities
- Create Zones tickets directly from ServiceNow
- Order hardware tied to ServiceNow requests or workflows
- Track order status within ServiceNow
- Align assets, users, and fulfillment in a single system
Key Characteristics
- Seamless experience for IT and procurement teams
- Reduces swivel-chair operations
- Strong alignment with ITSM and ESM processes
Typical Use Cases
- IT-driven hardware procurement
- Employee onboarding / offboarding workflows
- Enterprises standardizing on ServiceNow
ZonesConnect
Best for customers seeking speed-to-value with minimal integration effort.
How It Works
Key Characteristics
Typical Use Cases
How It Works
- Users log into the ZonesConnect web portal
- Role-based access and approvals
- Contracted pricing and curated catalogs
- Orders placed directly with Zones
Key Characteristics
- No technical integration required
- Fastest deployment option
- Secure user authentication and controls
Typical Use Cases
- Decentralized purchasing teams
- Customers without procurement platforms
- Temporary or pilot programs
Competitive Advantage
Why Zones?
Customers choose Zones not just for technology access, but for integration depth, flexibility, and execution across procurement and IT workflows.
Multiple Integration Models, One Strategy
Support for APIs, EDI, Punchout/cXML, ServiceNow, and ZonesConnect—start simple and evolve without switching suppliers.
API-First, Modern Architecture
Modern, real-time APIs for orders, status, catalog, and ASN—ideal for modernizing procurement or building custom workflows.
Deep ServiceNow Alignment
Direct integration into ServiceNow workflows for IT-driven procurement, employee onboarding, and asset fulfillment.
Enterprise-Grade Flexibility
Hybrid model support lets different teams buy the way they need—without sacrificing control or compliance.
Integration Experience at Scale
Specialized expertise in global, enterprise customers with complex approval flows and multi-region fulfillment.
Dedicated Integration & Support Teams
Work with teams focused specifically on procurement integrations—not generic supplier onboarding.
In short: Zones competes not just on catalog and price, but on the ability to fit seamlessly into how your organization already buys, provisions, and supports technology.
