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Integrated Field Services

Integrated Field Services That
Keep Your Business Moving

At Zones, our Field Services go beyond onsite support—we integrate seamlessly with your IT ecosystem to deliver faster deployments, reduced downtime, and a superior user experience at every stage of the device lifecycle.

Fast Deployments

Zero-touch provisioning at scale

Rapid Response

Nationwide break/fix coverage

Advanced Exchange

Pre-configured replacements shipped fast

Fast, Consistent, and Scalable Rollouts

Deployment Services

Whether you're upgrading a single site or executing a nationwide refresh, our deployment services ensure your technology is installed, configured, and ready to perform from day one. Through integration with your ITSM, endpoint management, and asset systems, we enable:

Capabilities Enabled

  • Zero-touch provisioning and automated device enrollment
  • Real-time deployment tracking and reporting
  • Accurate asset updates within your CMDB
  • Coordinated scheduling and logistics at scale

Result

A seamless rollout experience with minimal disruption to your business.

Rapid Response. Reliable Resolution.

Break/Fix Services

When issues arise, our nationwide network of skilled technicians delivers fast, onsite support to get your teams back up and running. By integrating with your monitoring and ticketing systems, we provide:

Capabilities Enabled

  • Automated dispatch from alerts or service tickets
  • Real-time service updates and SLA tracking
  • Enhanced diagnostics for faster resolution
  • Visibility into recurring issues and root causes

Result

Reduced downtime, improved productivity, and longer asset life.

Keep Users Productive — Without the Wait

ADX (Advanced Exchange)

Our Advanced Exchange (ADX) service replaces failed devices quickly, eliminating the delays of traditional repair. With end-to-end integration across logistics, asset management, and endpoint platforms, ADX delivers:

Capabilities Enabled

  • Immediate shipment of replacement devices
  • Pre-configured endpoints ready for use
  • Automatic asset and system updates
  • Streamlined returns and reverse logistics

Result

Business continuity with minimal user disruption.

Powered by Seamless Integration

Zones connects Field Services into your broader IT environment, integrating with the platforms your teams already rely on.

ITSM

ServiceNow, Jira, BMC

Endpoint Management

Intune, MECM, Workspace ONE

Asset & CMDB

Full lifecycle visibility

Monitoring Tools

Proactive issue detection

Collaboration

Real-time via Teams