Peace of Mind Services That Free You to Focus on Your Core Business
The increasing complexity of digital environments has organizations of all sizes looking for help. Outsourcing SaaS monitoring and remediation to the experts at Zones can yield many benefits, including:
Improved performance
Increased uptime
Cost savings
Enhanced security
Professional support
The significant shift to remote work and online collaboration has accelerated our customers' adoption of software as a service (SaaS). There are several reasons why.
Microsoft 365 and other subscription-based SaaS can be more cost-effective and flexible in today's work anywhere, anytime world. And because the software is hosted and delivered online, SaaS also makes it easy to outsource performance monitoring and problem-solving – tasks that would otherwise require the time and attention of in-house IT staff.
By outsourcing to Zones, your IT staff can focus on core business and new strategic initiatives. You'll also benefit from our specialized expertise and technology. We'll configure your Microsoft 365 environment and keep it running smoothly. We'll troubleshoot any issues. And we'll provide ongoing support and license management too.
"Making your life easier with our professional and managed services is a big part of what we do as an end-to-end IT solutions provider."
Overview: SaaS Monitoring and Remediation Services
24/7 Proactive Monitoring and Management
We'll manage, maintain, and monitor your M365 environment to detect performance issues and identify the root cause of any problems. Includes a monthly security check.
Monitoring services include:
- Alert notifications
- Auto-ticket creation for incident management
- SOP-based troubleshooting
- Quality of Service (QoS)
- Voice services hardware: Session border controller (SBC), gateways, switches, telephone devices
- Service portal for visibility
- Private branch exchange (PBX) environment monitoring
Managed Support Services
Our 24/7 enterprise-wide L1, L2, and L3 Service Desk is ready to support you with trained and certified agents who can diagnose and troubleshoot M365 service issues.
Support services also include:
- Onboarding support
- Tool administration and management, including monitoring, backup, security, and collaboration tools
- User management for improved security and compliance, greater scalability, reduced costs, and increased productivity
- Continual service improvement
- Vendor coordination to resolve issues
Platform Configuration
Zones' experts will implement and configure new features and updates on your M365 services tenant.
Technical Documentation
Our team will create and update documentation and knowledge base articles for end-user training, standard operating procedures, FAQs, and more.
License Management
We'll also manage your M365 licensing and subscriptions and provide usage analytics to ensure you comply with your licensing agreements.
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O365 Managed Services
See how we leverage the admin console to quickly resolve key end-user issues and provides best practices you can apply.
Take a closer look at the benefits of our SaaS Monitoring and Remediation Services
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