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SaaS Monitoring and Remediation Services

From platform configuration to license management, get the Microsoft 365 support you need to ensure your systems run smoothly, efficiently, and securely.

Peace of Mind Services That Free You to Focus on Your Core Business

The increasing complexity of digital environments has organizations of all sizes looking for help. Outsourcing SaaS monitoring and remediation to the experts at Zones can yield many benefits, including:

Improved performance
Increased uptime
Cost savings
Enhanced security
Professional support

The significant shift to remote work and online collaboration has accelerated our customers' adoption of software as a service (SaaS). There are several reasons why.

Microsoft 365 and other subscription-based SaaS can be more cost-effective and flexible in today's work anywhere, anytime world. And because the software is hosted and delivered online, SaaS also makes it easy to outsource performance monitoring and problem-solving – tasks that would otherwise require the time and attention of in-house IT staff.

By outsourcing to Zones, your IT staff can focus on core business and new strategic initiatives. You'll also benefit from our specialized expertise and technology. We'll configure your Microsoft 365 environment and keep it running smoothly. We'll troubleshoot any issues. And we'll provide ongoing support and license management too.

"Making your life easier with our professional and managed services is a big part of what we do as an end-to-end IT solutions provider."

Overview: SaaS Monitoring and Remediation Services

24/7 Proactive Monitoring and Management

We'll manage, maintain, and monitor your M365 environment to detect performance issues and identify the root cause of any problems. Includes a monthly security check.

Monitoring services include:

  • Alert notifications
  • Auto-ticket creation for incident management
  • SOP-based troubleshooting
  • Quality of Service (QoS)
  • Voice services hardware: Session border controller (SBC), gateways, switches, telephone devices
  • Service portal for visibility
  • Private branch exchange (PBX) environment monitoring

Managed Support Services

Our 24/7 enterprise-wide L1, L2, and L3 Service Desk is ready to support you with trained and certified agents who can diagnose and troubleshoot M365 service issues.

Support services also include:

  • Onboarding support
  • Tool administration and management, including monitoring, backup, security, and collaboration tools
  • User management for improved security and compliance, greater scalability, reduced costs, and increased productivity
  • Continual service improvement
  • Vendor coordination to resolve issues

Platform Configuration

Zones' experts will implement and configure new features and updates on your M365 services tenant.

Technical Documentation

Our team will create and update documentation and knowledge base articles for end-user training, standard operating procedures, FAQs, and more.

License Management

We'll also manage your M365 licensing and subscriptions and provide usage analytics to ensure you comply with your licensing agreements.


Optimizing Your IT Budget With Effective Cloud Spend Management

As SaaS offerings have emerged and companies have begun to adopt more modern technologies, IT leaders have begun using the cloud to tackle new business challenges. But how can you manage and control the costs?

O365 Managed Services

See how we leverage the admin console to quickly resolve key end-user issues and provides best practices you can apply.

Take a closer look at the benefits of our SaaS Monitoring and Remediation Services

Improved Performance

We can detect performance issues, identify root causes, and help you act before they impact system performance.

Increased Uptime

With 24/7 monitoring, we can detect and resolve issues quickly, minimizing system downtime and ensuring business continuity.

Cost Savings

You can avoid the added costs of an in-house monitoring team. And by proactively identifying and resolving issues before they become significant problems, we can save you money by preventing expensive downtime or data loss.

Enhanced Security

We'll conduct a monthly security check to identify and mitigate security risks.

Professional Support

We've developed a team of experts with the technical knowledge and experience required to troubleshoot and resolve issues quickly and efficiently.

Ready for the Microsoft 365 SaaS support you need to ensure your systems run smoothly, efficiently, and securely?