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Websense Support Services

Websense offers expert technical support in a variety of options-from basic phone and email support included with each subscription to premium packages. Highly skilled Websense technicians deliver responsive and knowledgeable support on any issue that may arise to ensure the maximum performance, reliability, and availability of customers' Websense solutions.

Websense Platinum Support
When you call in for technical support, you want to talk to a familiar voice. You want someone who knows you, your organization, and your systems. You don't want to repeat your history each time you call. You want experienced, personalized service. You want more than just technical support-you want priority service, proactive and routine maintenance, and training for your team. You want Websense Platinum Support.
  • A dedicated team of highly-skilled technicians focused on your account.
  • 24 x 7 x 365 support.
  • An initial configuration assessment.
  • Annual proactive system tune-ups.
  • An exclusive toll-free number, with priority access to highly-trained support technicians.
  • Priority email support.
  • Four free web-based training sessions per year
Websense Priority One 24x7
Websense Priority One 24x7 Support delivers the assistance you want, whenever and wherever you need it. With Priority One 24x7 Support, you have peace of mind knowing that your organization is backed by responsive and knowledgeable support to help ensure maximum performance, reliability, and availability of your Websense solution.
  • 24/7/365 support with facilities around the world
  • Priority access to support technicians
  • Exclusive access to a toll-free 800 number in the U.S.
  • Priority VIP calling
  • Priority email support
  • Proactive support calls
Standard Support
Websense Standard Support is included in all Websense subscriptions, including email and phone support by Websense technicians during Websense business hours (M-F 5am-5pm PST).



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CONTACT: Your Account Manager or Zones Licensing Business Desk 800.418.9663 or email at software.licensing@zones.com


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