For the successful operation of a network, it is just as important to optimize the network and to prevent issues as it is to quickly resolve issues if they occur. Juniper Optimum Care combines the benefits of Juniper Care Plus with the ongoing reports from the Juniper Networks Productivity Service.
Juniper Optimum Care keeps the network at optimum readiness through high-touch support, proactive automation tools to help automate and simplify the network, and personalized services and a set of proactive network consulting services/reports. All of these features mitigate risk for organizations, provide application reliability, reduce the learning curve, and accelerate time to value.
With limited IT budgets and evolving networks, it is expensive to retain in-house expertise. It becomes cost effective to rely on Juniper's experts to provide proactive, technical consulting essential to case avoidance and operational excellence.
An ongoing, proactive technical service is especially valuable as it permits trend analysis - leading to measurable improvements and to reports showing improvement and "value" in the IT department.
To order this service, a Juniper Care contract must be in place. This assures that the organization can take full advantage of all Juniper Optimum Care's features and benefits. Juniper Optimum Care uses a proactive, prescriptive approach to closely collaborate with the end user to create an optimized network specific to the business needs. This service aims to create an ongoing technical relationship with the customer to assist in the avoidance of issues and maximize the performance of the Juniper solution. The goal is to reduce network risk while ensuring a smooth and efficient operation of the Juniper network.
By doing a risk assessment, analyzing the device configurations, and evaluating the suitability of the particular software version running on the Juniper devices, a lot of issues can be avoided - leading to both faster performance and fewer Juniper Networks Technical Assistance Center (JTAC) cases. Real performance data for Juniper devices is gathered from the network. This information is then used to recommend actions for performance improvements and to provide trend data showing the impact of previous activities.
- Product Description Juniper Optimum Care technical support - 1 year
- Type Technical support
- Service Included Consulting
- Full Contract Period 1 year
- Service Availability 24 hours a day / 7 days a week
|