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Citrix Appliance Maintenance Bronze - extended service agreement - 2 years - shipment
Citrix Appliance Maintenance Bronze - extended service agreement - 2 years - shipment
- Price:
$1,869.99
- Availability:
- Mfr #: 4039643-E1
- UNSPSC #: 43233204
- Item #: 003451202
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Need Help?
Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: 3013722-E1 |
Details
| Service & Support | Extended service agreement - replacement - 2 years - shipment - response time: 10 business days - availability: business hours / Monday-Friday ¦ Technical support - phone consulting - 2 years - response time: 1 h - availability: business hours / Monday-Friday - severity level 1 ¦ Technical support - web support - 2 years - response time: 4 h - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - web support - 2 years - response time: 24 h - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - web support - 2 years - response time: 5 days - availability: business hours / Monday-Friday - severity level 4 ¦ Product info support - web knowledge base access - 2 years ¦ New releases update - 2 years |
| Service & Support Details | Extended service agreement - replacement - 2 years - shipment - response time: 10 business days - availability: business hours / Monday-Friday ¦ Technical support - phone consulting - 2 years - response time: 1 hour - availability: business hours / Monday-Friday - severity level 1 ¦ Technical support - web support - 2 years - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - web support - 2 years - response time: 24 hours - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - web support - 2 years - response time: 5 days - availability: business hours / Monday-Friday - severity level 4 ¦ Product info support - web knowledge base access - 2 years ¦ New releases update - 2 years |
General
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 2 years |
| Response Time | 10 business days |
| Service Availability | Business hours |
| Pricing Type | Citrix Enterprise License Program (ELA) (Level 1) |