Fluke Gold Support program ensures a higher return on your investment by lowering your total cost of ownership. You'll minimize your downtime with total coverage of equipment (including a loaned piece of equipment in the unlikely event yours is in the service center), unlimited 24x7 technical assistance, training, calibration on applicable products and complete access to Fluke's valuable knowledge base. In addition, you'll receive software and firmware upgrades at no charge - now and for as long as your membership is valid.