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Check Point Direct Enterprise Support Standard - extended service agreement - 1 year - shipment
Check Point Direct Enterprise Support Standard - extended service agreement - 1 year - shipment
- Price:
$289.99
- Availability:
- Mfr #: CPES-SS-STANDARD-SMB-770
- UNSPSC #: 81111812
- Item #: 004134958
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Compatibility Information
| Designed For | P/N: CPAP-SG770-NGTP, CPAP-SG770-NGTX |
Details
| Service & Support | Extended service agreement - replacement - 1 year - shipment - response time: same business day (next business day for requests after 3:00 p.m.) - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 9 hours a day / Monday-Friday - 5 designated contacts / severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: 9 hours a day / Monday-Friday - 5 designated contacts / severity level 2, 3, 4 ¦ Technical support - e-mail consulting - 1 year - availability: 9 hours a day / Monday-Friday ¦ Technical support - web support - 1 year - availability: 9 hours a day / Monday-Friday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |
General
| Service Included | Replacement |
| Type | Technical support |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Same business day (next business day for requests after 3:00 p.m.) |
| Service Availability | 9 hours a day / 5 days a week |