HPE Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HPE products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HPE Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HPE Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.