« Back
Quantum StorageCare Gold Support Plan, all zones - extended service agreement - 1 year - on-site
Quantum StorageCare Gold Support Plan, all zones - extended service agreement - 1 year - on-site
- Price:
$5,373.99
- Availability:
- Mfr #: SBRG2-S62H-GL10
- UNSPSC #: 43201404
- Item #: 005574470
- Add to Shopping List
Need Help?
Contact Zones Online support at 800.408.9663
Details
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - for critical problems ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: 8 h - availability: 24 hours a day / Monday-Sunday - for major problems ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: 12 h - availability: 24 hours a day / Monday-Sunday - for minor problems ¦ Extended service agreement - parts - 1 year - shipment - response time: 4 h - for critical problems ¦ Extended service agreement - parts - 1 year - shipment - response time: 4 h - for major problems ¦ Extended service agreement - parts - 1 year - shipment - response time: NBD - for minor problems ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - for critical problems ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote monitoring - 1 year ¦ New releases update - 1 year ¦ Training - online training - 1 year ¦ Extended service agreement - loaner - 1 year |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
