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NetApp Support Account Manager extended service agreement
NetApp Support Account Manager extended service agreement
- Price:
$15,354.99
- Availability:
- Mfr #: SVC-SAM-EMEA-DED-UP-150
- UNSPSC #: 81111812
- Item #: 005812200
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Need Help?
Contact Zones Online support at 800.408.9663
Details
| Service & Support | Extended service agreement - emergency phone consulting - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Extended service agreement - emergency phone consulting - response time: 3-5 business days - severity level 2/3/4 ¦ Technical support - online training - 1 hour ¦ Extended service agreement - trending analysis ¦ Extended service agreement - inspection - severity level 1 ¦ Technical support - yearly report - 2 incidents per year ¦ Technical support - e-mail notification - response time: 5 business days - severity level 1 |
General
| Service Included | Emergency phone consulting |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | 151-400 units - Upgrade |
| Localization | EMEA |