With JTAC support, partner will have unlimited access to JTAC engineers by phone and online 24/7/365. As a single point of contact for all support needs, JTAC engineers have extensive experience in supporting large-scale networks and will help diagnose system problems, configure, troubleshoot and, provide work-around solutions where necessary. To ensure that JTAC responds as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
The Next-Day option means that Juniper Networks deliver advance replacements for defective hardware on the next business day for replacement requests placed by 3 p.m. local JTAC time, Monday through Friday, except Juniper Networks? regional holidays.
- Product Description Juniper Networks J-Partner Agility Services Next-Day - extended service agreement - 1 year - shipment
- Type Extended service agreement
- Service Included Replacement
- Location Shipment
- Full Contract Period 1 year
- Response Time Next business day
- Service Availability 12 hours a day / 5 days a week
- Designed For P/N: MPC2E-3D-NG-R-B