Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems. To augment its own support capabilities, Ruckus Wireless teams with qualified and highly-skilled distributors and resellers who offer end-user support.
These support partners provide Level 1 and Level 2 support services to end users, using support engineers who have been trained and certified on Ruckus Wireless products. In the event the issue requires escalation to Ruckus support, the partners will open a case on your behalf and provide updates on the status of the issue.
Ruckus offers two support plans to customers: Partner WatchDog Premium Support and WatchDog AP Advanced Hardware Replacement. These plans are available to augment the Limited Lifetime Warranty included with most Ruckus Wireless ZoneFlex products.
Partner WatchDog Premium support delivers premium web support access with an online knowledge base, complete documentation and user forums. Partner WatchDog Premium support customers are also entitled to advanced hardware replacement on controllers if required. WatchDog AP Advanced Hardware Replacement is offered for those requiring advanced replacement on the Access Points.