Current NetApp technologies can deliver huge gains in efficiency and flexibility, but poor operation might mean that these gains are not fully realized. NetApp Residency Services address these issues by providing NetApp skilled and certified residents on site. The Storage Management Engineer (SME) Residency Service is delivered in the form of a fixed-price engagement specifically designed to assist Customer's internal staff. NetApp SME personnel will deliver the skills, knowledge, and expertise needed to meet specific Customer objectives and to maximize the investment that the Customer has made in NetApp technology. The SME Residency Service may be purchased directly from NetApp or through a NetApp authorized reseller. The SME Residency Service is provided on a fixed-price basis in accordance with the terms of this Service Description, in connection with the NetApp manufactured or distributed equipment that is owned or licensed by the Customer, as well as other third-party equipment.