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Unitrends Platinum Support - extended service agreement - 1 year - shi
Unitrends Platinum Support - extended service agreement - 1 year - shi
- Price:
$6,340.99
- Availability:
- Mfr #: RS-823SPL-UNT12
- UNSPSC #: 81111812
- Item #: 006121719
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Compatibility Information
Designed For | Unitrends Recovery-823 |
Details
Service & Support | Extended service agreement - replacement - 1 year - shipment - response time: next business day ¦ Technical support - phone consulting - 1 year - response time: 1 business hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 3 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 6 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 10 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 1 year ¦ New releases update - 1 year |
General
Service Included | Replacement |
Location | Shipment |
Full Contract Period | 1 year |
Response Time | Next business day |