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Unitrends Platinum Support - extended service agreement (renewal) - 3 years - shipment
Unitrends Platinum Support - extended service agreement (renewal) - 3 years - shipment
- Price:
$2,532.99
- Availability:
- Mfr #: RS-211SPL-UNIT36-R
- UNSPSC #: 81111812
- Item #: 006121949
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Compatibility Information
Designed For | Unitrends Backup Appliances Recovery-211 |
Details
Service & Support | Extended service agreement - replacement - 3 years - shipment - response time: next business day ¦ Technical support - phone consulting - 3 years - response time: 1 business hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 3 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 6 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 10 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 3 years ¦ New releases update - 3 years |
General
Service Included | Replacement |
Location | Shipment |
Full Contract Period | 3 years |
Response Time | Next business day |